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Getting Started

Managing WordPress updates

On newly created WordPress sites, updates are enabled by default on Onyx. This means your WordPress sites will automatically update to the latest minor versions and translation files (e.g. 4.x.x to 4…

Updated 11 months ago

Connecting to your site using SSH / SFTP

SFTP stand for SSH File Transfer Protocol or Secure File Transfer Protocol. SFTP is used to get files too and from your Onyx site's storage. You will need to use the details you obtain from following…

Updated 11 months ago

Using KARMA to export WordPress sites from a cPanel account in to Onyx

We offer a number of ways to get your WordPress sites up and running in Onyx. This guide walks through using KARMA from within your Krystal client area to find and export WordPress sites currently wi…

Updated 11 months ago by Mark West

How to force HTTPS (SSL) on your Onyx Site

So, you've signed up for Onyx, you've configured your domain names and are using your free LetsEncrypt SSL certificates but you're still not seeing the green padlock or secure notice in your web brow…

Updated 11 months ago

Assumptions of the Onyx platform

Onyx is a managed hosting platform and in order to perform some of it's managed functions it makes the following assumptions: wp-admin and wp-login.php being in /var/www/html - these are required for…

Updated 11 months ago by Mark West

Why does my Onyx visitor count show as higher in Onyx than my Analytics tool?

You may have noticed that your Onyx visitor count sometimes appears to increase faster than the visitor count on analytics tools such as Google Analytics or Plausible - and essentially this is becaus…

Updated 4 months ago by Mike Wooldridge

Connecting to your Onyx Database via Remote SQL using tools such as MySQL Workbench

This is a brief guide to connecting to MySQL on Onyx using an SSH Tunnel within the MySQL WorkBench tool provided by the MySQL website - external link opens in a new window. Other remote MySQL softwa…

Updated 9 months ago by Mike Wooldridge

Onyx WordPress site importer

We offer a number of ways to get your WordPress sites up and running in Onyx. This guide walks you through importing a WordPress site in to an existing Onyx WordPress site. This will import all files…

Updated 11 months ago by Mark West

Unable to create directory uploads

WordPress complaining about being "Unable to create directory uploads" is quite common when you move from one website host to another. WordPress is letting you know that it no longer has permission t…

Updated 11 months ago

Re-installing the default plugins and other Onyx tools

Onyx has three tools available; Re-install default plugins. Restart PHP. Regenerate wp-config.php file. This article runs through each of those tools and their uses.. Accessing Onyx Tools. You'll nee…

Updated 11 months ago

Managing sub-user accounts

There may be times when you would like to allow access, through Onyx to one, or more sites. You have the ability to create additional Onyx user accounts and assign them access to one or more sites. T…

Updated 11 months ago

What CPU and Memory resource does my site have?

All Onyx sites initially have two containers. All Onyx containers initially have 1 CPU and 1Gb of RAM. If your site requires additional resource please contact support.

Updated 1 year ago by Mark West

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