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Getting Started

​Onyx Resources - CPU, RAM, Storage and Containers Explained

CPU, RAM, Storage and Containers - You've likely come across these terms while deciding on the right web-hosting plan for you, but what do they actually mean? The following guide aims to give a simpl…

Updated 1 month ago by Tristan Payne

​How to Contact Onyx Sales and Support

Contacting Support or Sales. We answer many common questions - both pre-sales and technical, in our Knowledgebase - so try a quick search there first. If you don't find the information you need in ou…

Updated 1 month ago by Tristan Payne

​Onyx Plan Resource allocation - How do I increase my sites resources?

When looking at hosting a site, your first question will generally be something along the lines of " How do I know what resources are necessary for my website and my plans for future development? ".…

Updated 1 month ago by Tristan Payne

Managing WordPress updates

On newly created WordPress sites, updates are enabled by default on Onyx. This means your WordPress sites will automatically update to the latest minor versions and translation files (e.g. 6.x.x to 6…

Updated 1 month ago by Tristan Payne

Connecting to your site using SSH / SFTP

SFTP stand for SSH File Transfer Protocol or Secure File Transfer Protocol. SFTP is used to get files too and from your Onyx site's storage. You will need to use the details you obtain from following…

Updated 1 month ago by Tristan Payne

Using KARMA to export WordPress sites from a cPanel account in to Onyx

We offer a number of ways to get your WordPress sites up and running in Onyx. This guide walks through using KARMA from within your Krystal client area to find and export WordPress sites currently wi…

Updated 1 month ago by Tristan Payne

How to force HTTPS (SSL) on your Onyx Site

So, you've signed up for Onyx, you've configured your domain names and are using your free LetsEncrypt SSL certificates but you're still not seeing the green padlock or secure notice in your web brow…

Updated 1 month ago by Tristan Payne

Assumptions of the Onyx platform

As Onyx is a managed WordPress hosting platform, there are a few assumptions that we have to make to ensure that the managed features are able to work as intended: Single Sign-On (SSO). In order for…

Updated 1 month ago by Tristan Payne

Why does my Onyx visitor count show as higher in Onyx than my Analytics tool?

You may have noticed that your Onyx visitor count sometimes appears to increase faster than the visitor count on analytics tools such as Google Analytics or Plausible. Essentially, this is because ea…

Updated 1 month ago by Tristan Payne

Connecting to your Onyx Database via Remote SQL using tools such as MySQL Workbench

This is a brief guide to connecting to MySQL on Onyx using an SSH Tunnel within the MySQL WorkBench tool provided by the MySQL website - external link opens in a new window. Other remote MySQL softwa…

Updated 1 month ago by Tristan Payne

Onyx WordPress site importer

We offer a number of ways to get your WordPress sites up and running in Onyx. This guide walks you through importing a WordPress site in to an existing Onyx WordPress site. This will import all files…

Updated 1 month ago by Tristan Payne

Unable to create directory uploads

WordPress complaining about being "Unable to create directory uploads" is quite common when you move from one website host to another. WordPress is letting you know that it no longer has permission t…

Updated 1 month ago by Tristan Payne

Re-installing the default plugins and other Onyx tools

Onyx has three tools available; Re-install default plugins. Restart PHP. Regenerate wp-config.php file. This article runs through each of those tools and their uses.. Accessing Onyx Tools. You'll nee…

Updated 1 month ago by Tristan Payne

Managing sub-user accounts

There may be times when you would like to allow access, through Onyx to one, or more sites. You have the ability to create additional Onyx user accounts and assign them access to one or more sites. T…

Updated 1 month ago by Tristan Payne

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